Why is my invoice not paid if my dossier is not complete?
We will process your invoice, but will put it 'on hold' if the file is not yet complete. The file in phase 1 must be complete before your (signed) contract can get the status 'Legally valid’ or 'Accepted'. The contractually defined payment period (different for each client and depending on whether you choose the Basic, Premium or Excellent service) commences as soon as we have processed your invoice.
We would like to encourage you to carry out the open actions of Dossier phase 1 or Dossier phase 2 with the correct agreement, so that we can pay the invoice on the scheduled date. Once these have been carried out and the contract has been approved, the invoice is automatically released for payment (within a day). You can always follow the current status of invoices on the My invoices page in Select.
The file in phase 1 is not complete:
My invoice has not been paid on the agreed date. What is wrong?
When the dossier of your agreement in our Select platform is complete enough, your invoice will be paid on the agreed date. If a document is missing, you will be informed separately through a notification from Select. Your invoice will then be put ‘on hold’ until your file is complete enough.
You can easily check if your dossier is complete by going to Contracts in Select and navigating to your current agreement. Under Phases you can see if your file is complete. There are four stages: Dossier (phase 1), Agreement, Dossier (phase 2), and Invoicing. Are not all steps green? Then documents or data are missing. Your agreement is 'Legally Valid' or 'Accepted' if your file is complete up to and including step 2 (Agreement) and therefore green. You can find more information about what you can do here.
The file in phase 1 is complete and the contract has been signed:
I have received a notification that my dossier is not complete and my invoice is temporarily ‘on hold’ for payment? What should I do?
You can check if your file is complete by going to Contracts in Select and navigating to your current agreement. Under Phases you will see what is still missing from your file.
- Approved and green: we have received the documents and/or data correctly;
- Pending action and orange: information is missing. You can upload it directly;
- Action or Approval Contract management and orange: documents and/or data need to be approved, you do not need to do anything else.
We would like to encourage you to carry out the outstanding actions from Dossier Phase 1 or Dossier Phase 2, so that we can pay the invoice on the scheduled date. Once these have been carried out and approved, the invoice is automatically released for payment (within a day). The current status of invoices can always be followed on the My invoices page in Select.
How can I see if my dossier is complete?
You can easily see if your file is complete by going to Contracts in Select and navigating to your current agreement. Under Phases you can see if your file is complete. There are four stages: Dossier (phase 1), Agreement, Dossier (phase 2), and Invoicing. Are not all steps green? Then documents or data are missing. Here you will find more information on what you can do.
The file in phase 1 is not complete:
The file in phase 1 is complete and the contract has been signed:
We would like to encourage you to carry out the outstanding actions from Dossier Phase 1 or Dossier Phase 2 so that we can pay the invoice on the scheduled date. Once these have been carried out and approved, the invoice is automatically released for payment (within a day). The current status of invoices can always be followed on the My invoices page in Select.
What is the difference between ‘Dossier phase 1’ and ‘Dossier phase 2’?
If your dossier is not yet complete, we encourage you to carry out the outstanding actions from Dossier Phase 1 or Dossier Phase 2.
- Dossier phase 1: general documents you need before you or your professional can start an assignment. The documents and information in Dossier phase 1 lead to the creation of an agreement. After this is signed and approved, Dossier phase 2 starts. Your agreement is not legally valid if Dossier phase 1 is not
- Dossier phase 2: specific documents and data after drafting the agreement. This contains, for example, the auditor's reports, VOG statements and statement of payment history.
You can easily see whether your file is complete by going to Contracts in Select and navigating to your current agreement. Under Phases you can see if your file is complete. There are four stages: Dossier (phase 1), Agreement, Dossier (phase 2), and Invoicing. Are not all steps green? Then documents or data are missing. You can find more information about what you can do here.
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