It may happen that your invoice is not dealt with. You will always receive an e-mail about why your invoice has not been processed. You are expected to review your invoice and send it back to us. Here are some possible reasons why your invoice is not being dealt with.
IBAN not compliant with Select - IBAN niet conform Select
Your profile on HeadFirst Select shows a different IBAN number than on your invoice. We would like to ask you to enter the correct IBAN number in your profile on HeadFirst Select and to provide us with your invoice again. So please make sure that the IBAN number on your profile is the same as the IBAN number on your invoice.
Timesheets not signed - Urenstaten niet getekend
The timesheet has not been signed for approval by the client. As soon as the timesheet has been signed for approval, we will receive the invoice in its entirety. Please send the invoice together with the timesheet signed by the client in a PDF format.
Invoice not in accordance with proposal - Niet conform factuurvoorstel
The invoice according to our records does not correspond to the invoice proposal sent by us. We would therefore like to receive a new, correct invoice in accordance with the invoice proposal we sent you. Please prepare the invoice according to our invoice proposal.
Double invoice number - Dubbele factuurnummer
An invoice number is either already known to our records or the original invoice has been rejected. We would like to see a new invoice that has a unique invoice number. Please do not send an invoice where an invoice number has already been used.
Different periods - Diverse periodes
It is not intended to include various periods in an invoice. We can only handle one invoice per month worked, per professional. So if you have several months, make sure to include the invoices separately and not together.
Invoice address not correct - Factuuradres niet juist
The name on the invoice is not correct. Please send us a new invoice with the correct invoice address. You can find the invoice address in the invoicing procedure.
Invoice and timesheet do not match - Factuur en urenstaat komen niet met elkaar overeen
The number of hours on the invoice and timesheet do not match. We would like to ask you to check the invoice and timesheet again for the number of hours worked. So please send an invoice with the correct approved timesheet. The timesheets can always be found in your agreement.
Missing timesheet - Urenstaat mist
The invoice has not been processed because there is no timesheet approved by the client. We would like to see your invoice again together with the approved timesheet in PDF format.
Old invoice date - Oude factuurdatum
The invoice date should not be older than 14 days. Please send us a new invoice with a recent invoice date. Invoice dates older than 14 days will not be processed by us.
Wrong rate - Verkeerd tarief
A different hourly rate has been charged than contractually agreed. Always check in advance whether the hourly rate on the invoice corresponds to the hourly rate on your signed contract. You can always find the signed assignment agreement with your contract.
Agreement on expenses/travel costs missing - Akkoord op on-/reiskosten mist
The invoice does not include the client's approval of the expenses/travel costs. We would like to see your invoice again if the expenses/travel expenses have been approved by the client. So please always make sure you have received the approval before you send us an invoice with the expenses included.
No agreement (renewal / new) - Geen overeenkomst (verlenging / nieuw)
The contractual coverage by means of an assignment agreement is missing. We would like to see this invoice again if you have received an assignment agreement from us for the invoiced period.
No invoice proposal - Geen factuurvoorstel
We have not yet received the invoiced hours from the client. Therefore, your invoice will not be processed. As soon as we have received the hours, you will receive an invoice proposal from us.